Cheque Presentation Day at Station Earth! Thanks to the hard work of the Station Earth team and the generosity of our clients and sponsors, we exceeded last years fundraising amount while having a ton of fun on the track! Way to go!
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Station Earth continues its industry leading tradition by announcing a suite of service offerings under the Client Care banner.
With 
, Station Earth can access your system and resolve many issues remotely without the inconvenience of a home visit. allows Station Earth to provide exceptional customer service and technical support in a timely fashion, so you can get the most out of your home’s technology.
We offer four levels of Client Care coverage option ranging from Basic to Ultimate. Each offering provides features designed to keep your system in peak form.
Basic provides remote access to your system during regular business hours using our remote tool. Remote service labour is billed at our regular hourly rate in 15 minute increments. In most cases, we can resolve issues in an hour or less.
Remote expands coverage to 11pm – seven days a week – and includes labour for up to 12 remote service calls per year. We also provide enhanced diagnostic tools including access to our Mobile application which allows you to manage system performance from your phone.
Proactive adds the ability for Station Earth to actively monitor your system for performance issues and attempt to correct them before you even know there is a problem.
Ultimate combines remote with on-site service coverage including annual preventative maintenance and up to 12 on-site service calls per year. You can choose optional warranty extension for complete coverage.
With seconnect we can investigate and fix common problems without needing to schedule a home visit.
Use seconnect Mobile to resolve common issues from your phone. Reset devices directly from your app and get back up and running in seconds.
seconnect provides real-time diagnostic capabilities for networked devices including routers, access points, switches and other compatible devices.
With Client Care Proactive, we are able to actively monitor your system and, in many cased, solve issues before you even know there is a problem.
Ultimate is our most comprehensive plan. Technicians have the highest levels of remote capabilities. With annual planned on-site visits for preventative maintenance and upgrades ensures peak performance year after year.
Customers with client care remote or higher can take advantage of extended remote service hours from 7:00am to 11:00pm, 7 days per week. Ultimate customers can receive up to 12 on-site service calls per year.
For more details, check out our Client Care page.
We remain fully operational for service and installation work, as we have throughout the pandemic. Our work falls under the current Government classification of essential maintenance and service work (Security, IT and Telecom) to help people transition to working at home.
We are taking every safety precaution available to us. We remain COVID-19 free and our technicians are currently healthy and asymptomatic.
Our team is able to answer your needs in person, by phone or by virtual walkthroughs via FaceTime, Zoom or Microsoft Teams. For in person meetings we ask you schedule these in advance.
Our storefront doors are closed to the public. We are offering curbside pickup for those who need to purchase items. Please call to arrange for pickup prior to coming to our store.
If you need anything, please don’t hesitate to reach out to us via email, text, phone or social media.
The email address for service or any other questions: service@stationearth.com
Our office phones are being answered, 519-843-3474
You may contact us from our website at www.stationearth.com/contact-us
Station Earth is here for you. We will get through this together.
From the entire Team at Station Earth we hope you and your loved ones are healthy and safe.
This week our Lutron Sales Rep came by to deliver another great looking Lutron Diamond Club Award for our display wall.
We are incredibly proud of this achievement. There are only four Lutron Diamond dealers in all of Ontario…and Station Earth has been one of them for the past two years.
We are very proud to sell, install, program and service such a great product…hey, Lutron only invented the dimmer…
We consistently deliver top tier projects to our clients all over Ontario. Lutron Automated Shading, Automated Lighting Control as well as Lutron’s line of high end light fixtures and recessed lighting, are a large part of what we do.
Whether you’re building or renovating, you owe it to yourself and your project to experience the tremendous value that systems like these can offer.
Equally as important is the installation of the product. Station Earth does all their own installations and programming, no sub contracting, ever. Our Custom Installers are Lutron factory trained, certified and well experienced to handle even the largest jobs.
Check out our feature article on this award winning installation in our Project Showcase
Local businessman and entrepreneur Rowan McLean saw an opportunity to give back to the community in a big way. Every year his home automation company – Station Earth – holds a client appreciation day called Hot Laps where clients get an opportunity to run their sports cars on a professional racetrack to experience what their vehicles are truly capable of. It is a fun day in the sun alongside some great cars and great people.
However, this year’s event came with a twist. After experiencing firsthand a family member’s cancer journey through the local healthcare system from diagnoses to treatment, McLean wondered if his customers would respond to a fundraising component to this year’s Hot Laps event. He decided to donate 100% of ticket sales to the hospital foundation and offered his clients an opportunity to contribute additional amounts. And contribute they did.
With Covid-19 restriction limiting the size of the event, a modest fundraising goal of $5,000 was established. The initial goal was exceeded after only the second day of ticket sales prompting the goal to be raised to $12,000, which was achieved on the morning of the event.
“My personal experience with the Groves Memorial Hospital and the level of care and compassion demonstrated throughout our journey was exceptional,” stated McLean. “I was thrilled at the way our clients supported Hot Laps which allowed us to give back to our community hospital.”
Lori Arsenault, Executive Director of the Groves Hospital Foundation attended Station Earth on Thursday, August 20 for the cheque presentation ceremony. “Our heartfelt thanks go out to Station Earth and their incredible clients for this generous contribution to our Oncology Department,” stated Arsenault. “This contribution will go a long way to helping us get established in our new location.”
To see more pictures, please visit Hot Laps
Contact:
Station Earth: Rowan McLean rowan@stationearth.com (519) 843-3474
John Stumpf jstumpf@stationearth.com
Groves: Lori Arsenault lori@grovesfoundation.com (519) 843-2010 ext 47711
All of us at Station Earth hope you are doing well and are finding ways to navigate this current situation that we all find ourselves in.
We have reopened our storefront doors to the public, and have implemented appropriate public health measures. We are offering curbside pickup for those who do not wish to enter the store. If you choose to enter, we are limiting the number of customer at any one time to maintain physical distancing.
Our team is able to answer your needs in person, by phone or by virtual walkthroughs via FaceTime, Zoom or Microsoft Teams. For in person meetings we ask you schedule these in advance.
We remain fully operational for service and installation work, as we have throughout the pandemic. Most of our work falls under the current Government classification of essential maintenance and service work (Security, IT and Telecom) to help people transition to working at home.
We are taking every safety precaution available to us. Furthermore, our technicians are healthy and asymptomatic.
If you need anything, please don’t hesitate to reach out to us via email, text, phone or social media.
The email address for service or any other questions: service@stationearth.com
Our office phones are being answered, 519-843-3474
You may contact us from our website at www.stationearth.com/contact-us
Station Earth is here for you. We will get through this together.
From the entire Team at Station Earth we hope you and your loved ones are healthy and safe.