Category: Products and Services

30 Mar

Station Earth Launches Client Care Service Offerings

Keep your world class technology running at full throttle with Station Earth Client Care coverage and our innovative seconnect remote service.

Station Earth continues its industry leading tradition by announcing a suite of service offerings under the Client Care banner.

With SEconnect, Station Earth can access your system and resolve many issues remotely without the inconvenience of a home visit. SEconnect allows Station Earth to provide exceptional customer service and technical support in a timely fashion, so you can get the most out of your home’s technology.

We offer four levels of Client Care coverage option ranging from Basic to Ultimate. Each offering provides features designed to keep your system in peak form.

 

Basic provides remote access to your system during regular business hours using our SEconnect remote tool. Remote service labour is billed at our regular hourly rate in 15 minute increments. In most cases, we can resolve issues in an hour or less.

Remote expands coverage to 11pm – seven days a week – and includes labour for up to 12 remote service calls per year. We also provide enhanced diagnostic tools including access to our SEconnect Mobile application which allows you to manage system performance from your phone.

Proactive adds the ability for Station Earth to actively monitor your system for performance issues and attempt to correct them before you even know there is a problem.

Ultimate combines remote with on-site service coverage including annual preventative maintenance and up to 12 on-site service calls per year. You can choose optional warranty extension for complete coverage.

Non-Invasive Support

With seconnect we can investigate and fix common problems without needing to schedule a home visit.

Fix issues with your phone

Use seconnect Mobile to resolve common issues from your phone. Reset devices directly from your app and get back up and running in seconds.

Real-Time Tracking and Diagnostics

seconnect provides real-time diagnostic capabilities for networked devices including routers, access points, switches and other compatible devices.

Get Proactive

With Client Care Proactive, we are able to actively monitor your system and, in many cased, solve issues before you even know there is a problem.

Ultimate Performance

Ultimate is our most comprehensive plan. Technicians have the highest levels of remote capabilities. With annual planned on-site visits for preventative maintenance and upgrades ensures peak performance year after year.

Expanded coverage hours

Customers with client care remote or higher can take advantage of extended remote service hours from 7:00am to 11:00pm, 7 days per week. Ultimate customers can receive up to 12 on-site service calls per year.

For more details, check out our Client Care page.

06 Sep

Move Air with Style – Station Earth and Big Ass Fans

It’s universal–we all want to be comfortable. Whether hiding out to beat the summer’s heat or bundling up to escape winter’s chill, we just want to feel good in our own skin.
But unfortunately, attempts to fend off temperature extremes often results in wasted utilities and rooms with uneven temperatures. What many may not realize is that airflow is key to creating that perfect environment.

In the Summer

When it is hot outside and the heat makes its way indoors, you have two options to combat heat stress: crank up the A/C or get creative. Whether you have A/C or not, air movement improves your body’s natural cooling mechanisms, keeping you happy and safe.

Nothing improves thermal comfort better than air movement. While air movement does not lower the actual temperature, it creates a wind-chill effect as the breeze passes over our skin that can make us feel up to 6°C cooler. Think about how good it feels when you’re working outside, all hot and sweaty, and a breeze rolls in. Big Ass Fans are like that, but all the time.

Additionally, the temperature in a room is not the same everywhere – it is colder by the vent, hotter by a large window, and so forth. Fans mix the air creating complete uniformity, allowing the thermostat to read the actual temperature in the space, not just the temperature by the thermostat.

In the Winter

Big Ass fans are known for summer cooling but are equally effective in winter. Thanks to their variable speed settings, Big Ass Fans can be run at low speeds to push the hot air at the ceiling downward, providing you with warmer, more comfortable air without creating a perceptible draft. Because these fans generate their power from their size rather than their speed, they are able to thoroughly mix the entire volume of air in a space: something that standard ceiling fans are too small and inefficient to do.

Stratification

Most climate control woes are due to a phenomenon called stratification. Simply put, stratification means that the air in our spaces settles into layers based on temperature. Cold air is denser, so it sinks down to the floor, while warmer, lighter air rises to the ceiling and is eventually lost through the roof. The higher the ceiling, the worse the problem gets.

By using a Big Ass ceiling fan in winter, you can create the air movement needed to mix heated air at the ceiling with cold air at the floor, effectively destratifying these layers and erasing the temperature difference. With uniform temperatures throughout the space, heaters do not need to run as frequently to maintain thermostat set points.

Outbuildings

Another common use for Big Ass fans are in various outbuildings on your property. Do you have a garage for your car collection?  How about stables on your property?  Man-cave? She-shed? Whatever you have, there is a Big Ass fan waiting to create the perfect environment.

Case Study – The Garagemahal

“Personally, I use my Big Ass fan almost every day,” says John Stumpf, Sales Manager for Station Earth. “When my wife and I decided to build a stand-alone garage, we envisioned using the space for more than just cars. We wanted an environment that could be used as a year-round gathering spot, during the scorching heat of summer as well as throughout Canada’s famously cold winters. Proper climate control and airflow was a key element in our overall design.”

“Part garage, part man-cave and part event space, The Garagemahal has become our go-to year-round gathering space,” notes Stumpf. Dominating the ceiling is the Big Ass 10’ Isis fan.

“People come over to watch the game or check out the car collection, however, conversation inevitably shifts to the fan” says Stumpf. “It is truly a conversation piece.”

With the recent global pandemic, John has transformed a portion of the garage into his home-based office. “I now spend several hours a day working behind my desk in the Garagemahal. The fan is always running and the environment is perfect” notes Stumpf. “The motor is completely silent. The blades move slowly and mix the air with no perceptible breeze. Temperature stratification is eliminated, and the climate is consistent from wall to wall.”

“And to top it off, Big Ass fans are completely integrated into my Elan Home Automation system. I can control and monitor the fans performance from my phone or any of the touchscreen panels throughout our home. We now regularly include Big Ass fans as an integral part of our client’s home automation solutions” states Stumpf. “Our latest installations include an indoor pool room and an impressive man cave.”

At Station Earth, we are all about finding new ways to make our client’s home life more comfortable and rewarding. Talk to a Station Earth representative today for more information on this and other unique home automation solutions.

01 Jun

Home Automation Integrator – A designer’s perspective

Ultra-Luxury home builds are a unique segment of the construction market. The sheer size and complexity of these builds often create challenges that require unique solutions. From concept to completion, hundreds of professional trades can be involved with projects spanning multiple years. Combine this with the myriad of competing interests from each trade, and it is easy to see why projects of this magnitude require partners with specialized knowledge and experience. Quite often, a home automation integrator is one of those trades.

An important consideration in these projects is tying together the overall look and feel of the finished home. This daunting task is in the hands of the interior designer. Since the designer’s influence will be felt throughout the entire property – both inside and out – they are often required to interact with the majority of trades on site.

Today, we are talking with Vicky Frost of Frost Design. Vicky is an NCIDQ-certified, Registered Interior Designer with over fifteen years of experience. Known for her creativity, technical knowledge and positive attitude, Vicky accomplishes high-end interiors with a very down-to-earth approach. She prides herself on creating spaces that are as functional as they are stylish. Vicky began her career by landing a coveted internship on HGTV’s “Designer Guys” while still in college. After graduation, she worked for numerous commercial and residential design firms before taking on the role of Lead Interior Designer at the prestigious Gren Weis Architect + Associates. After many (fabulous) years and hundreds of (fabulous) projects later, Vicky decided to branch out on her own. Established in 2017, Frost Design has been thriving ever since!

We have had the pleasure of working with Vicky on two recent projects in the GTA involving home automation on a grand scale. We asked Vicky about her experience working with home automation integrators in general, and in particular with Station Earth.

What was your experience working with Home Automation Companies in the past?

“My previous experiences with home automation consultants was that they were a completely separate entity to whom I would not be introduced. I would be told to create designs separately. In some circumstance I would get feedback from the integrator on speaker location, but for the most part communication was very little to non-existent” says Vicky. “If I did get information, it tended to come in passing during discussions with the client. It was quite challenging working in this environment.”

Station Earth felt like partners in the project. The result was communication and collaboration from start to finish to achieve a common goal.

—Vicky Frost, Frost Design

What was your experience with Station Earth and how was it different from other home automation companies you have worked with in the past?

“The great thing about working with Station Earth is their commitment to communication and collaboration. The first project we worked on all parties were introduced at the get go and everyone was encouraged to be collaborative. The idea was all parties had to be on the same page. This involved a combination of recurring site meetings as well as open phone and email conversations”, states Frost. “This had not happened in the past with other companies”

What do you think the impact was on the client?

“Station Earth was the first home automation integrator that I worked with that suggested walkthroughs with the client” says Frost. “It’s one thing to conceptually design an entire home, however, being able to walk through the site with the electrical plan in hand allowed us to recommend lighting, shading and audio options and get feedback from the client on the spot. It was easier to get buy in from all parties when we could visualize the design while standing in the home.”

“It wasn’t like the home automation consultant was a separate entity trying to sell certain components and walk away from the project”, say Frost. “Station Earth felt like partners in the project. The result was communication and collaboration from start to finish to achieve a common goal.”

What is really noticeable about the final design is what you don’t see. Wall scarring is virtually eliminated allowing a designer’s vision to shine through

—John Stumpf, Station Earth

How did this impact the final design?

“I always love it when a TV needs only a remote control and the speakers are invisible”, says Frost. “We were able to accomplish this with Station Earth by working together as a team and engaging the client.”

“Another big issue I run into on most projects revolves around automated shades. You need to figure out what options are available and how to effectively conceal the hardware. This is another area where Station Earth has been extremely helpful. They were always available to let me know what was feasible given the size of the window and what the costs were for each option. We even visited the manufacturer in Manhattan which gave me inspiration for new shading options.”

John Stumpf, Sales Manager for Station Earth adds, “What is really noticeable about the final design is what you don’t see. Since we use technology such as centralized equipment racks, invisible speakers, and automated lighting controllers, we are able to keep walls uncluttered and audio and video equipment out of sight. Multi-gang light switches are replaced by a single engraved keypad that combines lighting and shade control. Invisible speakers are truly invisible behind finished drywall with no grates or faceplates. Wall scarring is virtually eliminated allowing a designer’s vision to shine through”

What is the highlight of your work on these projects?

“I was challenged to create a listening room in the basement of a client’s home. I wanted to do a drop ceiling in this room, however, as you know, a listening room is all about the sound”, recalls Frost. “I don’t know how many times I called Station Earth to ask about the materials and design of the room. Should I use wood, can the ceiling be flat, should I use reveals? We also worked on the acoustical paneling throughout the room. Station Earth was an amazing resource and the finished room is awesome. The client was extremely impressed with how the room turned out, and quite frankly, so was I!”

Listening Room

How will your experiences with Station Earth change the way you work in the future?

Because of the work we did together, I am much more cognizant of how much work I put into the electrical plans. Historically, I would put a lot of time into switch patterns for every light or group of fixtures and how to gang the switches. Now I ask at the beginning of each project if they are considering automated lighting. If they are, that is a noticeable amount of work that is eliminated and a much better finished product.

Is there anything else you want to share about your experiences with Station Earth?

“At the end of the day, it is all about communication”, states Frost. “Historically, the issue has been a lack of communication which translates into huge design issues. My experience with Station Earth has shown how well all sides can work together to achieve a common goal”

At the end of the day, it’s all about communication

—Vicky Frost, frost design

“When I am working with Vicky or any designer,” says Stumpf, “I am taking my ideas to the designer before I go to the client. If my conversation with the client ends up creating eight hours of work for the designer, or worse yet, I completely botch the designer’s vision for the room, I sure haven’t made any friends. This is the culture of Station Earth and what you should expect from your home automation integrator.”

Contacts:
Vicky Frost – Frost Design – frostdesign.ca  
John Stumpf – Station Earth – stationearth.com